In a news release, Reliq Health Technologies Inc. (RHT:TSX.V; RQHTF:OTCQB; A2AJTB:WKN) announced the "launch of its new multilingual Interactive Voice Recognition product, iUGO Care IVR, and a new contract with a physician practice in Maryland to use iUGO Care IVR with both their English- and Russian-speaking patients."
Reliq Health Technologies' CEO Dr. Lisa Crossley commented, "We have incorporated Interactive Voice Recognition (IVR) in the iUGO Care platform to support patients who are using their own, non-connected monitoring devices, have cellular or internet connectivity challenges or simply prefer an automated daily phone call in the language of their choice as a reminder to collect their vitals...The new product uses IVR to communicate with patients in any language, record patients' self-reported readings and automatically upload the data to the iUGO Care platform, where it can be accessed by their care team."
"This solution is of particular interest to private insurers and employer-sponsored insurance plans who want patients to use their existing, non-connected biometric monitoring devices. Clinicians can also leverage existing Medicare reimbursement codes for Remote Patient Monitoring involving self-reported data. This is a highly scalable product that will allow us to serve a large patient population that was not previously addressed by standard remote patient monitoring technology," Dr. Crossley added.
The firm noted that it has entered into a new contract with a medical practice in the State of Maryland, which has a significant Russian-speaking patient population, to deliver real-time access remote patient monitoring with IVR. The company stated that patient onboarding in Maryland commenced this earlier this week.
Reliq Health indicated that its business plans call for the expansion of the iUGO Care IVR product offering into other geographic areas later in Q1/21 that have demonstrated a need for a variety of many different languages.
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